Telephone Systems

We have the right telephone system and complementary technology to suit your needs.

Here at Aircom we have our own team of engineers based here in Kampala who are experts in the supply, installation and maintenance of business telephone systems.

Whether you’re looking for cloud phone system (also known as VOIP), hybrid or on-premise business telephone system, our pabx systems help small and medium businesses and we can advise you on the best fit for your business.

Whether you are a small shop or corporate office, a public educational facility, an independent hotel or even an international organisation, we have the right telephone system and complementary technology to suit your needs. Our business telephone system solutions range from small phone systems to cover 1 – 20 users to large phone systems between 200 – 500+ users.

We’ll review your current setup, your recent bills, current usage, and connectivity options then recommend the best system for your needs. Usually, this means greater efficiency and cost savings – utilising the latest telecom & connectivity technology. We can also send our engineers to your premises to complete a full site survey and ensure that you have the correct infrastructure and cabling in place for your preferred solution.

Why Aircom?

We’ve worked with thousands of businesses and hundreds of different industries, over time we’ve likely experienced every challenge that can come with poor business communications. Below are just some of the key reasons why you should consider business phone systems with Aircom.

Receive fast and expert support from our specialist helpdesk.

Partnered with leading telephony providers.

Our billing analysis can ensure you’re not paying more than you need to.

Create your own tailored solution to build a professional and seamless customer experience.

Industry leading SLA times.

I’m interested in…

Hosted IP telephony

Scale and flex your business communications with IP telephony to support call routing and advanced communication features.

SIP Trunks

Make use of your existing investments whilst moving towards scalable, cloud telephony functionality.

Unified Communications

Unify communications across multiple devices and make communication effortless using instant messaging, video and web-based conferencing.

Collaboration

Support your teams to work closely and efficiently through collaboration tools with chat, workspaces and document co-authoring.

Call recording

Improve customer experience and turn call recording data into actionable insights to understand your callers better, locate information quickly and identify improvements.

Call reporting

Gain a better understanding of your organisations performance and processes with features such as smart missed call reports, call handling analysis and team performance charts.

Looking To Move To SIP Trunking?

Switching from ISDN before 2025

With ISDN lines phasing out in 2025, it’s important businesses have an efficient and reliable solution in place to support them in the future. Aircom can provide businesses with an easy transition to the more cost effective and reliable Session Internet Protocol (SIP) trunking.

Frequently Asked Questions

Are cloud based systems secure?

Security of the phone system is handled by the provider. The maintenance and security responsibilities are passed onto dedicated teams who work tirelessly to ensure the systems are safe and secure.

Can I keep the same phone number if I move to the cloud?

Yes. When you move to cloud telephone systems you will get the option to port your current number over with you when you move. This means your telephone calls can be routed to anywhere you have an internet connection so your customers will always have trust that they’re speaking to the right organisation.

What features do cloud based phones have?

Cloud telephone systems typically offer advanced security, app integration and a number of telephony features such as:

Extension dialing
Auto attendants
Video Conferencing
Call recording
Call routing
Voicemail
Music-on-hold
Built in Disaster Recovery.

Features like call forwarding, adding or transferring numbers from one location to another are stress free and simple.